Important safety information
We treat the safety and welfare of our customers with the highest priority. Please note our standard safety guidelines to help you have a safe and enjoyable visit to our golf centres.
General Safety Information
- Course maintenance staff have priority at all times.
- Golfers access the courses at their own risk.
- Golfers are advised to have personal golf insurance.
- Buggy users must agree to our buggy rental terms before use and be familiar with the safe operation of the vehicle.
- Golfers are advised to shout ‘fore’ when hitting an errant shot.
- Golfers must make every effort to avoid slow play.
- Golfers must advise golf course staff if they hit a golf ball over any course boundary.
- Golfers are advised to wear suitable footwear with adequate grip in all weathers.
- A klaxon will sound in the event of adverse weather. All golfers must leave the course immediately.
- In the event of an emergency, golfers are advised to immediately dial 999, before alerting the golf course staff.
We are Sun Protection Accredited to the Slip! Slap! Swing! campaign, having pledged to raise awareness of sun protection and skin cancer, protecting the health of our staff, members and visitors.
Skin cancer mainly affects those who spend lots of time outdoors without sun protection, so it makes sense for us all to take the risks seriously. Over the last 30 years, incidence of melanoma has more than doubled in women and tripled in men, so we aim to address this.
The sun can damage your skin between March and October, specifically when the UV Index is 3 and over. Bear in mind that you can burn, even on cloudy days, and the weather can be changeable, so always start the day whether working or playing, ‘sun prepared’:
- Wear a broad-spectrum sunscreen (SPF30+) on exposed skin, sunglasses and a brimmed hat.
- Apply sunscreen at least 20 minutes before UV exposure to ensure it is rubbed in and active.
- Drink water regularly help keep you alert and to avoid dehydration.
- Reapply sunscreen every two hours on sunny days or more often if sweating.
- A sunscreen applicator, chubby stick or keeping a small towel handy, will help you avoid a greasy grip.
- Pay special attention to lips, nose, ears and back of neck as these areas are prone to burning.
- Select shade if and when possible, especially on hot days.
- Remember that sunscreen can easily be rubbed off when carrying or brushing against items.
- Check skin every month or so and if you spot any changes, visit your GP immediately.
For further golf related tips and advice visit the Slip! Slap! Swing! campaign at www.melanoma-fund.co.uk
This policy identifies the main hazards that members and visitors may encounter while using a golf buggy.
It does not contain a definitive list of hazards, as by the very nature of a golf course and its terrain, Golfers are advised to have personal insurance when visiting our venues.
Its is accepted that a golf course and its facilities are naturally subject to variable weather conditions. This policy will outline some of these conditions and explain how Glendale Golf shall take reasonable steps and precautions to prevent incidents and accidents to its customers, staff, and visitors to each centre whilst using ride on buggies.
We have a duty of care to all users of the golf course. The topography of certain areas of the course is such that caution and prudence must be shown by the user of a ride-on buggy. It is also necessary for the Centre to provide adequately safe means of access for all golfers including those given permission to use buggies. Moreover, the Centre has to ensure the safety of golfers who do not wish to use ride-on buggies, but who might be at risk from careless use. This duty of care also applies to members of the public using the various rights of way.
To assist the safe employment of ride-on buggies all potential users (Members, and visitors) shall comply with the our Buggy Policy:
Code of Conduct
We welcome and encourage everyone to use our facilities and open spaces, and want to make every visit a positive experience. Our Code of Conduct is intended to provide clear guidance as to the standards of behaviour expected from customers to our sites.
What you can expect from us:
- It is our responsibility to create a safe, quality environment for you to enjoy your leisure time.
- We will provide a fair, open and accessible service.
- Our team will treat everyone who visits us with respect, empathy and courtesy.
We expect our customers to:
- Treat our employees with courtesy and respect.
- Take responsibility for managing their behaviour with other customers.
- Use our venues, equipment and property in an appropriate manner.
- Report incidents or concerns about the conduct of others to one of our employees immediately. We advise customers to contact the police in any situation where they feel their personal safety and welfare is threatened by others.
If our code of conduct is breached, we will take the following approach to maintain a safe and enjoyable environment for our community:
- Customers who demonstrate unruly, inappropriate or threatening behaviour towards our team members while using our facilities may be excluded from our facilities and services. We may refer matters to the police with the intent of prosecution.
- In the event of disputes or disagreements between customers, we do not expect our employees to intervene or judge, however if there is an immediate threat to personal safety, welfare or vulnerability of customers or employees, we have a duty take action and will report matters to management the appropriate authorities.
Independent Sports Clubs
Privately operated, independent sports clubs may use 1Life facilities as a base for their activities, with prior arrangement e.g. prebooked tee times. These clubs are separate entities to 1Life and may offer membership under separate arrangement.
Membership of these independent clubs is subject to their own terms & conditions relating to member safety & welfare, data protection, code of conduct, disciplinary policies and affiliation with governing bodies e.g. England Golf and County Golf Unions. Please contact the club directly for more information.